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All you need to know…

We know that when booking your holiday you may have questions or special requests, here you can find details regarding payments, check in & check out and travel details to your chosen accomodation. We think we have thought of everything but if you have any specific requests or queries please do not hesitate to contact us.


mone   How much deposit do I need to pay?

We will require a minimum 30% deposit to confirm your booking with the balance due 8 weeks prior to arrival. If you are booking within 8 weeks of departure full payment will be requested on booking.


home How can I pay for my accommodation?

You can pay via a UK debit card, free of charges, via Global Currency Exchange Network . You may also pay by a SEPA bank transfer in euros , portuguese Multibanco system or with a credit card through Paypal (charges apply).


security depositWhat is the security deposit for and how do I get it back?

You will be required to pay a minimum 150 euro security deposit along with your final balance to cover for any damage to the property or contents and against over occupancy. A broken glass is not the end of the world and won’t be charged for, however the owner has to have peace of mind that their property will be well looked after by guests. The deposit will be returned, once the apartment has been checked over, by the same method of payment within 7-14 days of departure. 


airport transferCan you help me arrange an airport transfer to my apartment?

Yes sure. You can prebook your private taxi or minibus & your driver will be waiting in the arrivals hall to take you straight to your accomodation -no waiting around in the taxi queue or for other guests. Just send us your travel details & we’ll do the rest.

Our low rates include baby/booster seats if required & there is no extra surcharge for late night or early pick ups.  We’ll send you a voucher in advance & you just pay the driver on arrival for both your arrival & departure transfer.

Find out more about Faro aiport transfers


car hire directionsCan you help with car hire & driving directions?

Yes , if you let us know how many days you would like the car & if you want to collect from the airport or your accomodation we will send you a quote. If checking online send us your best rate and we will try to match or beat it ! We can send you detailed directions to your accomodation but note if visiting the Algarve in July or August you will need to book as far in advance as possible as rates increase sharply and cars are scarce to find at the last minute. 

get-keysHow do I get my keys to the apartment?

Depending on your chosen accomodation we will meet you at the property, to help you settle in or keys can be collected from our local office. You will be given full details when making your booking and we will also monitor your flight arrival on the day so don’t worry if it is delayed !


What time can I get into the apartment?

Check in is after 15 hrs, however we will always try to give you access before then when possible. This will depend on the time of year and whether the apartment has just been vacated and is still in the process of being cleaned.

If the apartment is not ready you will be able to leave your luggage while you have a coffee or lunch or even take the kids to the pool to start your holiday asap.


late-arrivalsIf I arrive late will there be somewhere to get something to eat/drink?

For late arrivals we can arrange a welcome starter pack to be left in your apartment.

If you have young children and require extra items such as baby food or nappies we will be happy to assist on request. There is an Iceland supermarket and many UK brands are available but we do require a minimum notice of 5 days.

Find out more about our Welcome packs


ChildrenWe have young children – can we book a cot / highchair?

Yes we can provide a travel cot or highchair if required. Please note they must be booked in advance and there is a small charge for providing these items..


Cleaning maidWhat about cleaning & maid service?

The property will be clean and ready for your arrival, beds will be made up and bathroom towels are provided.  Included in the price for a 14 night booking is a mid stay clean with change of bed linen & towels. If staying between 8-13 nights fresh towels will be supplied but if extra cleaning is required you may request & pay in resort.


Departure timeWhat time do I have to leave the apartment?

On departure, the checkout time is at 11am, however we can be flexible depending on the next arrival due. We will let you know nearer your departure date if it’s possible to stay longer . 


Why do you need my passport/ID information ?

Under the Portuguese Local Letting legislation (Alojamento Local) we are required to report arrival & departure, plus ID information to SEF Border Control & Portuguese fiscal authorities, similar to when checking into a Hotel.

Hope this helps-if you have any further queries please get in touch.

The Luso Living Team